{"id":92,"date":"2013-08-11T20:13:42","date_gmt":"2013-08-11T20:13:42","guid":{"rendered":"http:\/\/localhost:8888\/test\/?page_id=545"},"modified":"2026-04-20T11:31:53","modified_gmt":"2026-04-20T11:31:53","slug":"faq","status":"publish","type":"page","link":"https:\/\/topofclimb.es\/en\/elements\/pages\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"row\"  id=\"row-876216374\">\n\n\n\t<div id=\"col-1877597658\" class=\"col large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" >FREQUENTLY ASKED QUESTIONS<\/span><b><\/b><\/h3><\/div>\n\n<p class=\"lead\">Here you will find answers to the most frequently asked questions from our users. If you can\u2019t find the answer to your query, contact us and we will get back to you shortly.<\/p>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1690155283\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1690155283-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfcu\u00e1nto-tarda-en-llegar-mi-pedido?\" aria-expanded=\"false\" aria-controls=\"accordion-1690155283-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How long does my order take to arrive?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1690155283-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1690155283-label\" >\n\t\t\t\n\n<p>Your order within mainland Spain will arrive within 3 to 5 business days (excluding Saturdays).<br \/>\nIf you live in a rural area, delivery may take slightly longer.<br \/>\nIf you want to be sure when your package will arrive, send us an email at info@topofclimb.es\n and we will get back to you quickly.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4024144120\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4024144120-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfcu\u00e1ntos-son-los-gastos-de-env\u00edo?\" aria-expanded=\"false\" aria-controls=\"accordion-4024144120-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What are the shipping costs?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4024144120-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4024144120-label\" >\n\t\t\t\n\n<div id=\"block_widget-7\" class=\"col pb-0 widget block_widget\">\n<p class=\"has-block tooltipstered\">Shipping cost \u20ac10<\/p>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-204942619\" class=\"accordion-item\">\n\t\t<a id=\"accordion-204942619-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfhac\u00e9is-env\u00edos-fuera-de-espa\u00f1a?\" aria-expanded=\"false\" aria-controls=\"accordion-204942619-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Do you ship outside Spain?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-204942619-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-204942619-label\" >\n\t\t\t\n\n<p>No. We would love to ship our products worldwide, but at the moment we only ship within Spain.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3168149848\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3168149848-label\" class=\"accordion-title plain\" href=\"#accordion-item-quiero-factura-de-mi-pedido,-\u00bfqu\u00e9-hago?\" aria-expanded=\"false\" aria-controls=\"accordion-3168149848-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>I need an invoice for my order, what should I do?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3168149848-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3168149848-label\" >\n\t\t\t\n\n<p>We do not include the invoice inside the package. It is only sent by email upon request.<br \/>\nOnce we receive payment for your order, you can request your invoice by email at info@topofclimb.es.You must include the correct billing details:<br \/>\nIndividual: Full name and ID (DNI, NIE or Passport).<br \/>\nCompany: Company name, tax ID (CIF) and registered address.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2585092300\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2585092300-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfhac\u00e9is-env\u00edos-a-baleares,-canarias,-ceuta-y-melilla?\" aria-expanded=\"false\" aria-controls=\"accordion-2585092300-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Do you ship to the Balearic Islands, Canary Islands, Ceuta and Melilla?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2585092300-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2585092300-label\" >\n\t\t\t\n\n<p><span style=\"font-weight: 400;\">Yes, of course.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2215422616\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2215422616-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfpuedo-hacerme-distribuidor-oficial-de-top-of-climb?\" aria-expanded=\"false\" aria-controls=\"accordion-2215422616-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I become an official distributor of Top of Climb?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2215422616-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2215422616-label\" >\n\t\t\t\n\n<p><span style=\"font-weight: 400;\">Yes, write to us at info@topofclimb.es\n and we will contact you with more details. <\/span><a href=\"mailto:info@\"><span style=\"font-weight: 400;\">info@topofclimb.es<\/span><\/a><span style=\"font-weight: 400;\"> y te contactaremos para darte detalles<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-673025176\" class=\"accordion-item\">\n\t\t<a id=\"accordion-673025176-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfvend\u00e9is-a-otras-tiendas?\" aria-expanded=\"false\" aria-controls=\"accordion-673025176-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Do you sell to other stores?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-673025176-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-673025176-label\" >\n\t\t\t\n\n<p>No, at the moment Top of Climb products can only be purchased through our website or in our physical stores.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":54,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-92","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/topofclimb.es\/en\/wp-json\/wp\/v2\/pages\/92","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/topofclimb.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/topofclimb.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/topofclimb.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/topofclimb.es\/en\/wp-json\/wp\/v2\/comments?post=92"}],"version-history":[{"count":6,"href":"https:\/\/topofclimb.es\/en\/wp-json\/wp\/v2\/pages\/92\/revisions"}],"predecessor-version":[{"id":18453,"href":"https:\/\/topofclimb.es\/en\/wp-json\/wp\/v2\/pages\/92\/revisions\/18453"}],"up":[{"embeddable":true,"href":"https:\/\/topofclimb.es\/en\/wp-json\/wp\/v2\/pages\/54"}],"wp:attachment":[{"href":"https:\/\/topofclimb.es\/en\/wp-json\/wp\/v2\/media?parent=92"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}